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Why can't I access my account through Account Look Up?


Q: Why can't I access my account through Account Look Up?

A: This is most likely because you have session cookies disabled.

In order to enable session cookies in:

  • IE 6.x
    • In the Tools menu, select Internet Options.
    • Select the Privacy tab and click the Advanced button below (not the Advanced tab!).
    • Check the box labeled Override automatic cookie handling.
    • Check the box labeled Always allow session cookies
    • Click OK until you have left Internet Options.
  • IE 5.x
    • In the Tools menu, select Internet Options.
    • Select the Security tab, then select the Internet Zone.
    • Click the Custom Level button.
    • Scroll down to the Cookies section and enable per-session (not stored) cookies.
    • Click OK until you have left Internet Options.

Please note: You may have to close all IE browser windows and then launch a fresh browser for the settings to take effect.

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